Report of the Head of Customer and Economy

The subject of the decision:

The Head of Service Finance (s151 Officer) presented a report on the Customer Feedback and Complaints Procedure.

Alternative options considered:

None

The reason for the decision:

To comply with the Committee’s Terms of Reference as detailed within the Constitution.

THE DECISION:

That the Customer Feedback and Complaints procedure be confirmed as fit for purpose and that no further amendments are required at this stage.